FRAMEWORK ASSISTANT

Job Description

Salary: Competitive

At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve. With offices in Birmingham, Cardiff, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics. We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves which is why all qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age. We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive. Why is this role important and how does it fit into the team, department and wider firm? To provide proactive, high level support to the legal departments, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded. What does the role actually involve? * Management and submission of regular MI reports, including the coordination of responses across multiple departments * Production of reports to assess service levels/KPIs and delivery against these measures * Collation of information to ensure client account plans are maintained * Responsibility for documenting client specific protocols and processes, implementing, providing guidance and training to support teams where necessary and ongoing monitoring of the same * Ensuring client portals are updated and all associated tasks completed in line with the client’s requirements * Supporting the co-ordination of client audits * Managing revenue for key clients; oversight of and support of billing processes including processing of any credits and rebates, supporting the co-ordination of the WIP Certification process and ensure processing of subsequent write offs and mark downs * Client point of contact in the event the client partner is unavailable, dealing with queries where able and acting on initiative to provide exceptional client service * Attending internal/external meetings where appropriate and taking accurate minutes, following up designated actions to ensure completion ahead of the next meeting * Assisting in tender processes as required * Working unsupervised to draft and produce routine and confidential correspondence and documents, proactively responding to and drafting responses on behalf of others * Travel to other offices as and when required * Any other duties as required, commensurate with the level of the post What technical skills are required for someone to be successful and enjoy the role? * Ability to analyse and interpret complex data * Experience of using IT systems to generate reports, formatting and editing as required * Excellent knowledge of Word, Excel, Powerpoint and Outlook * An aptitude for producing documents and client communications of the highest standard Who would be a good fit for this role? As part of the Framework team, you would be expected to have the following skills and experience: * An interest in/experience of client relationship account management * A confident understanding of the business and excellent business acumen and skills * Ability to work on own initiative and have the confidence to deal with people at all levels within the business and make quick decisions * Excellent diary management and organisational skills with the ability to use initiative and anticipate needs * Exceptional attention to detail, ensuring accuracy in all client communications and deliverables * An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times * Effective at investigating issues and seeing a problem through to conclusion * Conscientious, taking personal responsibility for own work and accountability for its delivery and quality * Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges * Positive can do attitude with the ability to adapt to change * Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively

Job Summary

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