TECHNICAL SUPPORT ANALYST

Job Description

Salary: Competitive

Your new company A multinational organisation based in Glasgow city centre, this company occupies a niche market within their specialism and are industry leaders in the provision of their services. Your new role As a Technical Support Analyst you will handle incoming requests and incidents received by the IT Service Desk and contribute with the day to day running of the service desk. You will be responsible for administering new starters and leavers as well as supporting the development and maintenance of the technical knowledge base. Additionally, you will drive innovation and continual service improvements whilst providing efficient desktop support to all business users. You will also offer application support to internal users, and swiftly resolve any IT-related faults and be responsible for setting up and configuring new laptops, desktops, and mobile devices as well as installing authorised software, and maintaining detailed logs of reported issues. What you'll need to succeed The ideal candidate will have experience of the following; Strong Troubleshooting and Problem-Solving Skills First and Second Line Technical Support Experience Customer Support via Phone and In-Person Interaction Proficient in Ticket Management Windows Server Administration (2012 / 2016 / 2019, etc.) Windows 10 and 11 Expertise Microsoft Office and O365 Applications Proficiency Experience with Administering Users, Groups, and Policies in Microsoft Active Directory and EntraID Setting Up New User Accounts and Disabling Expired Accounts Network and Phone Patching Handling Small- to Medium-Sized IT Moves and ProjectsWhat you'll get in return Day rate of £150 - £200 per day 3-Month initial contract Fantastic industry experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Summary

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