CLIENT CARE ADMINISTRATOR

Job Description

Salary: Competitive

Within this role, you will work with a growing and busy team of administrators responsible for dealing with clients on several complex matters such as AML, Deputyships and disputes with local authorities in relation to long-term care funding. Principal Responsibilities • You will deal with completing AML checks on clients across the business including completing calls with clients to complete their AML checks. • You will deal with progressing matters in dispute in relation to local authority funding for long-term care. • You will deal with drafting forms and documents to progress applications for deputyship on behalf of clients. • You will deal with ensuring complaints are recorded and acknowledged and liaise with the relevant Team Leader to ensure that these are progressed. • You will review files and chase for outstanding information where required. • Ensure that appropriate records are kept for in-house compliance purposes. • Monitoring the team inbox and responding where possible or ensuring that this is tasked to the relevant individual or team. • Carrying out checks on files and documents. • Drafting legal documents and correspondence. • Liaising with clients, advisors, and other professionals in relation to all matters. • You will also have some exposure to the development of new products and systems, providing training for in-house staff and external partners. Key Knowledge & Required Skills • Excellent communication and organisational skills • Excellent Administration skills and be able to use computer systems. • You must have excellent attention to detail. • You must be enthusiastic and conscientious. • You must be able to learn quickly and adapt to new processes. Other Requirements Essential: • Self-motivated, proactive, and friendly team player. • Flexible individual who can respect and support others within a team. • Commitment and loyalty to the organisation’s values & mission

Job Summary

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