LEGAL OPERATIONS MANAGER

Job Description

Salary: Competitive

Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice. The Litigation Manager will also be responsible for: Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. To deal with escalated and corporate service issues through to resolution and in a timely manner. Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: Employment Law knowledge and Tribunal experience. Legally Qualified. Experience of managing others. Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. Have an approachable and diplomatic manner. Ability to lead, influence and motivate others.INDMANS

Job Summary

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