CONTACT CENTRE LEGAL TEAM MANAGER

Job Description

Salary: Competitive

Role: Contact Centre Legal Team Manager Location: Bristol (Office based with hybrid working post-probation) Salary: Up to £37,000 per annum plus benefits Full Time Permanent Monday-Friday (Apply online only) CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting a new Contact Centre Legal Team Manager role, to be based at their state-of-the-art offices in Bristol. This operation provides legal advice and legal expenses insurance services to millions of high-profile corporate customers. This is an inbound operation providing support and advice on a range of matter including employment issues, consumer rights, property disputes and personal injury. The Role… Responsible for up to 15 legal advisors in a thriving contact centre environment. Leading daily operational performance in line with strict KPI's and SLA's. Drive performance through coaching, 121's, feedback, and personal development plans. Coming from a law background will allow you to deal with any complex queries. Ensure resource is effectively maintained and optimised, working closely with the Ops Manager. Support the work of the Quality Assurance Manager by supporting completion of agreed levels of monitoring (FCA call quality, TCF, complaint cases). Work with the Quality Assurance Manager/s to implement quality/compliance improvements, and drive performance.The Person… Demonstrable experience of leading a legal contact centre operation. Ability to coach, nurture and develop your team and drive best practice. Either a law graduate and/or relevant industry work experience.This is a fantastic opportunity for a Contact Centre Legal Team Manager to further their career and develop within a company that will support your goals and career ambitions. Please apply for the Legal Team Manager today with your CV for further consideration. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database

Job Summary

Recently Viewed Jobs

Edinburgh, City of Edinburgh
Competitive
Posted 29.05.2024 (28 days remaining)
London, Greater London
Competitive
Posted 07.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 11.06.2024 (28 days remaining)
Malmesbury, Wiltshire
Competitive
Posted 04.06.2024 (28 days remaining)
Ipswich, Suffolk
Competitive
Posted 29.05.2024 (28 days remaining)
Birmingham, West Midlands
Competitive
Posted 29.05.2024 (28 days remaining)
Plymouth, Devon
Competitive
Posted 03.06.2024 (28 days remaining)
City of London, London
Competitive
Posted 29.05.2024 (4 days remaining)
London, Greater London
5 years + PQE
£70000 - £90000 per annum + generous
Posted 30.05.2024 (66 days remaining)
Whitstable, Kent
Competitive
Posted 29.05.2024 (28 days remaining)
Hertford, Hertfordshire
Competitive
Posted 05.06.2024 (28 days remaining)
York, North Yorkshire
Competitive
Posted 04.06.2024 (28 days remaining)
Skipton, North Yorkshire
Competitive
Posted 10.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 30.05.2024 (5 days remaining)
Wellesbourne, Warwickshire
Competitive
Posted 11.06.2024 (28 days remaining)
Bristol, Bristol
Competitive
Posted 31.05.2024 (28 days remaining)
Leeds, West Yorkshire
3 years + PQE
£67,00 DOE
Posted 26.03.2024 (1 day remaining)
City of London, London
Competitive
Posted 06.06.2024 (28 days remaining)
Truro, Cornwall
Competitive
Posted 30.05.2024 (28 days remaining)
Sittingbourne, Kent
Competitive
Posted 06.06.2024 (28 days remaining)
Shaftesbury, Dorset
Competitive
Posted 07.06.2024 (28 days remaining)
Birmingham, West Midlands
Competitive
Posted 30.05.2024 (28 days remaining)
City of London, London
Competitive
Posted 29.05.2024 (28 days remaining)
Milton Keynes, Buckinghamshire
Competitive
Posted 04.06.2024 (10 days remaining)
Newcastle upon Tyne, Tyne and Wear
3 years + PQE
Competitive
Posted 27.03.2024 (2 days remaining)
Tollbar End, West Midlands
Competitive
Posted 03.06.2024 (9 days remaining)
Royal Tunbridge Wells, Kent
Competitive
Posted 29.05.2024 (28 days remaining)
Gloucester, Gloucestershire
Competitive
Posted 05.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 28.05.2024 (28 days remaining)
Newcastle upon Tyne, Tyne and Wear
Competitive
Posted 08.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 03.06.2024 (28 days remaining)
Southwark, Greater London
Competitive
Posted 10.06.2024 (28 days remaining)
Winchester, Hampshire
Competitive
Posted 05.06.2024 (28 days remaining)
Wakefield, West Yorkshire
Competitive
Posted 06.06.2024 (28 days remaining)
Surrey, Surrey
Competitive
Posted 30.05.2024 (28 days remaining)
Bristol, Bristol
Competitive
Posted 07.06.2024 (13 days remaining)
Newcastle upon Tyne, Tyne and Wear
Competitive
Posted 08.06.2024 (14 days remaining)
London, Greater London
Competitive
Posted 30.05.2024 (5 days remaining)
Leicester, Leicestershire
Competitive
Posted 30.05.2024 (28 days remaining)
London, Greater London
Competitive
Posted 10.06.2024 (28 days remaining)
Kent, Hampshire
Newly qualified PQE
£35000 - £50000 per annum
Posted 10.05.2024 (17 days remaining)
West Midlands, West Midlands
Competitive
Posted 04.06.2024 (28 days remaining)
Brighton, Cornwall
£65,000
Posted 08.05.2024 (44 days remaining)
Edinburgh, City of Edinburgh
Competitive
Posted 28.05.2024 (28 days remaining)
Croydon, Greater London
4 years + PQE
£40 626.90 per year
Posted 10.05.2024 (46 days remaining)
Birmingham, West Midlands
Competitive
Posted 10.06.2024 (28 days remaining)
Cobridge, Staffordshire
Competitive
Posted 30.05.2024 (28 days remaining)
Exeter, Devon
Competitive
Posted 05.06.2024 (28 days remaining)
Bristol, Bristol
Competitive
Posted 07.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 07.06.2024 (28 days remaining)
Haywards Heath, West Sussex
Competitive
Posted 31.05.2024 (18 days remaining)
London, Greater London
Competitive
Posted 10.06.2024 (16 days remaining)
Evesham, Worcestershire
Competitive
Posted 07.06.2024 (28 days remaining)
Royal Tunbridge Wells, Kent
Competitive
Posted 29.05.2024 (28 days remaining)
Chelmsford, Essex
Competitive
Posted 07.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 11.06.2024 (17 days remaining)
Nottingham, Nottinghamshire
Competitive
Posted 11.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 10.06.2024 (28 days remaining)
Essex, Essex
Competitive
Posted 29.05.2024 (4 days remaining)
City of London, London
Competitive
Posted 29.05.2024 (28 days remaining)
Godalming, Surrey
Competitive
Posted 03.06.2024 (28 days remaining)
Cambridge, Cambridgeshire
Competitive
Posted 07.06.2024 (28 days remaining)
Sandwell, West Midlands
Competitive
Posted 05.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 05.06.2024 (28 days remaining)
Newcastle upon Tyne, Tyne and Wear
Competitive
Posted 07.06.2024 (28 days remaining)
Bobbing, Kent
Competitive
Posted 06.06.2024 (28 days remaining)
City of London, London
Competitive
Posted 30.05.2024 (28 days remaining)
Redditch, Worcestershire
Competitive
Posted 07.06.2024 (28 days remaining)
Grantham, Lincolnshire
Competitive
Posted 07.06.2024 (28 days remaining)
Nottingham, Nottinghamshire
Competitive
Posted 07.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 06.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 05.06.2024 (28 days remaining)
Burgess Hill, West Sussex
Competitive
Posted 31.05.2024 (6 days remaining)
Birmingham, West Midlands
Competitive
Posted 04.06.2024 (28 days remaining)
Royal Tunbridge Wells, Kent
Competitive
Posted 06.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 30.05.2024 (5 days remaining)
Andover, Hampshire
Competitive
Posted 30.05.2024 (11 days remaining)
Glasgow, City of Glasgow
Competitive
Posted 04.06.2024 (28 days remaining)
Bristol, Bristol
Competitive
Posted 05.06.2024 (28 days remaining)
Birmingham, West Midlands
Competitive
Posted 06.06.2024 (28 days remaining)
Doncaster, South Yorkshire
Competitive
Posted 11.06.2024 (23 days remaining)
Tamworth, Staffordshire
Competitive
Posted 31.05.2024 (28 days remaining)
Birmingham, West Midlands
Competitive
Posted 05.06.2024 (11 days remaining)
Nationwide, U.K
Competitive
Posted 05.06.2024 (11 days remaining)
Newcastle upon Tyne, Tyne and Wear
Competitive
Posted 08.06.2024 (28 days remaining)
Battersea, Greater London
Competitive
Posted 04.06.2024 (28 days remaining)
Birmingham, West Midlands
Competitive
Posted 03.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 04.06.2024 (28 days remaining)
Long Hanborough, Oxfordshire
Competitive
Posted 05.06.2024 (28 days remaining)
Epping, Essex
Competitive
Posted 29.05.2024 (19 days remaining)
Montpellier, Gloucestershire
Competitive
Posted 05.06.2024 (28 days remaining)
Belfast, County Antrim
Competitive
Posted 10.06.2024 (28 days remaining)
Glasgow, City of Glasgow
Competitive
Posted 05.06.2024 (28 days remaining)
Chaddesden, Derbyshire
Competitive
Posted 31.05.2024 (6 days remaining)
Reading, Berkshire
Competitive
Posted 29.05.2024 (4 days remaining)
Corby, Northamptonshire
Competitive
Posted 30.05.2024 (28 days remaining)
York, North Yorkshire
Competitive
Posted 08.06.2024 (28 days remaining)
Norwich, Norfolk
Competitive
Posted 06.06.2024 (12 days remaining)
London, Greater London
Competitive
Posted 07.06.2024 (13 days remaining)
Sevenoaks, Kent
Competitive
Posted 11.06.2024 (28 days remaining)
Merthyr Tydfil, Mid Glamorgan
Competitive
Posted 03.06.2024 (28 days remaining)
Birmingham, West Midlands
Competitive
Posted 31.05.2024 (12 days remaining)
Birmingham, West Midlands
Competitive
Posted 04.06.2024 (10 days remaining)
Yorkshire and the Humber, Yorkshire and the humber
Competitive
Posted 04.06.2024 (28 days remaining)
Northenden, Greater Manchester
Competitive
Posted 03.06.2024 (28 days remaining)
Bath, Somerset
Competitive
Posted 31.05.2024 (28 days remaining)
Peterborough, Cambridgeshire
Competitive
Posted 29.05.2024 (23 days remaining)
Manchester, Greater Manchester
Competitive
Posted 06.06.2024 (28 days remaining)
Eton, Berkshire
Competitive
Posted 10.06.2024 (28 days remaining)
Kingston upon Hull, East Riding of Yorkshire
Competitive
Posted 29.05.2024 (28 days remaining)
City of London, London
Competitive
Posted 31.05.2024 (28 days remaining)
Tyne and Wear, North East
Competitive
Posted 11.06.2024 (17 days remaining)
Bristol, Bristol
Competitive
Posted 08.06.2024 (14 days remaining)
Harrow, Greater London
Competitive
Posted 31.05.2024 (28 days remaining)
Plymouth, Devon
Competitive
Posted 30.05.2024 (5 days remaining)
Paisley, Renfrewshire
Competitive
Posted 05.06.2024 (11 days remaining)
Harrow, Greater London
Competitive
Posted 30.05.2024 (28 days remaining)
London, Greater London
Competitive
Posted 10.06.2024 (28 days remaining)
Manchester, Greater Manchester
Competitive
Posted 28.05.2024 (3 days remaining)
Walsall, West Midlands
Competitive
Posted 07.06.2024 (28 days remaining)
St Albans, Hertfordshire
Competitive
Posted 11.06.2024 (28 days remaining)
Bury St Edmunds, Suffolk
Competitive
Posted 29.05.2024 (28 days remaining)
Morden, Greater London
Competitive
Posted 07.06.2024 (28 days remaining)
Newcastle upon Tyne, Tyne and Wear
Competitive
Posted 31.05.2024 (6 days remaining)
Shrewsbury, Shropshire
Competitive
Posted 11.06.2024 (17 days remaining)
Crewe, Cheshire
Competitive
Posted 06.06.2024 (28 days remaining)
London, Greater London
Competitive
Posted 04.06.2024 (10 days remaining)
Norfolk, Norfolk
Competitive
Posted 04.06.2024 (28 days remaining)
Nottingham, Nottinghamshire
Competitive
Posted 07.06.2024 (28 days remaining)
City of London, London
Competitive
Posted 04.06.2024 (28 days remaining)
Milton Keynes, Buckinghamshire
Competitive
Posted 11.06.2024 (28 days remaining)
Crayford, Greater London
Competitive
Posted 03.06.2024 (28 days remaining)

Don’t miss out on future Law Jobs on The Legists!

The Legists collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain guarantee records, and, if you agree send marketing information. The Legists will not share your information for marketing purposes with companies outside The Legists. For more information explaining how we use your information please see our Privacy Policy