CLIENT SERVICES ASSISTANT

Job Description

Salary: Competitive

A leading South West law firm is seeking a Client Services Assistant to join their dynamic Transformation and Client Delivery team. This role offers an exciting opportunity to be part of a firm that values its people, clients, and communities. Our client is a forward-thinking law firm with a strong commitment to making a positive impact. They pride themselves on going above and beyond for their people, colleagues, and communities. Their culture and ethos are nationally recognized, making them an excellent place to build your career. Client Services Assistant Responsibilities: Provide 'best in class' service as the first point of contact for clients and potential clients Handle new enquiries via telephone, website, and email Liaise with legal advisors to hand off existing clients efficiently Follow semi-automated new opportunities process to ensure future clients feel valued Allocate new clients to appropriate legal teams Provide operational insights and data to the Client Services Supervisor and Manager Support legal teams in offering class-leading customer experience Maintain and enhance the firm's reputation through clear communication and appropriate referrals Client Services Assistant Requirements: Experience in a front of house/client-centric professional environment (essential) Demonstrated self-organisation skills and ability to use data to coordinate activities (essential) Understanding of legal services (desirable) Highly effective interpersonal and communication skills (essential) Strong focus on exceptional client care Ability to work in a busy and highly professional environment Excellent organisational skills with the ability to manage own workload Eagerness to learn new skills Proficiency in Word and Excel (essential) Accurate data processing skills Strong written communication skills, tailored to different audiences Benefits: Competitive salary of £22,650 25 days' annual leave plus bank holidays and birthday leave Private medical insurance and life assurance Auto-enrolment pension scheme Comprehensive wellbeing programme including free confidential helpline Free counselling sessions and menopause support Enhanced flexible working with hybrid model Enhanced sick pay Cycle-to-work scheme Plus much more! This role offers a unique opportunity to join a forward-thinking law firm that values its employees and makes a positive impact on society. If you're passionate about client service and looking to develop your career in a supportive environment, we'd love to hear from you. To apply or for more information, please contact Dani at

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