Learning and AI Adoption Consultant (12-month fixed-term contract)
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About the role
We’re looking for an experienced AI Education and Adoption Specialist to help colleagues get real value from the technology they use every day, with particular focus on AI. You’ll join our central Education and Adoption team as we build a joined-up, project-aligned approach to training, communications and adoption, and you’ll bring practical experience that helps shape how we do it.
You’ll work alongside project teams so that training, communications and support are planned alongside each rollout wherever possible, rather than added at the end.
This is a 12-month fixed-term contract. The role is based in Colchester, with travel to other offices as needed, and reports to the Head of Education and Adoption.
What you’ll do
Plan and deliver adoption activity for AI tools, including Copilot, Jylo, Lexus Protégé, CoCounsel and Leexi, taking colleagues from awareness to confident, responsible everyday use.
Help colleagues use AI safely, within our policies and confidentiality obligations.
Work with legal and business services colleagues to understand how people work and identify practical AI use cases.
Run adoption activity across several projects at once, alongside project teams, prioritising where your time has most impact.
Work with project and team leads to agree what good looks like within the time available, and be clear about trade-offs.
Run training in person and online, from induction and rollouts to refresher sessions and role-specific learning.
Write clear guides, short videos, e-learning, newsletters, prompt examples and tips that colleagues will actually use.
Support pilots and releases with communications, feedback gathering and follow-up.
Measure what’s working using usage, attendance and feedback data, and report on barriers and next steps.
Support our champions network and keep training records accurate.
What you’ll bring
At least three years in technology training, digital adoption or change, ideally in a law firm or professional services setting.
A working understanding of generative AI and Microsoft Copilot, including their limits and risks in a legal environment.
A curious, hands-on approach to AI: you try new tools yourself, learn what works and what doesn’t, and turn that into practical guidance for colleagues, with the judgement to know which developments in a fast-changing field matter to their work.
Strong Microsoft 365 knowledge.
Experience working alongside project teams to a delivery timetable.
Experience managing competing priorities across several projects, and the judgement to decide what matters most when time is short.
Excellent written and spoken communication, with the confidence to work with colleagues at every level.
Knowledge of instructional design and how to measure learning and adoption.
Desirable
Experience of legal technology systems such as NetDocuments, Clio Operate or Intapp.
A recognised training qualification.
Experience of change frameworks such as ADKAR or Prosci.
Interested?
If you're excited by the potential of AI, enjoy helping people develop new skills and want to play a central role in driving technology adoption, we'd love to hear from you
