We are working with a privately owned law firm, established almost 30 years ago who have an excellent reputation in the areas of law in which they practice.
They are looking to hire a Claims Handler to act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance.
Responsibilities
* Handle new enquiries via telephone, website and email from prospective clients.
* Conduct detailed fact-finding interviews with potential clients.
* Identify and assess housing disrepair issues including; damp and mould, water ingress, leaks, structural defects, heating and hot water failures, electrical issues, pest infestations, other repair-related issues
* Establish tenancy status and landlord details.
* Obtain details regarding notification of defects and repair history.
* Assess whether a claim appears suitable for further investigation.
* Client Onboarding
* Explain the claims process in a clear and professional manner.
* Obtain relevant documentation including, tenancy agreements photographs, correspondence with landlords, notices and inspection reports
* Undertake anti-money laundering and identification checks where required.
* Ensure all authorities and client care documentation are completed accurately.
* Compliance & Risk Assessment
* Complete fraud prevention checks in accordance with firm policies.
* Complete vulnerable customer assessments.
* Identify any safeguarding concerns.
* Escalate unusual or high-risk matters to management.
* Ensure compliance with SRA requirements and internal procedures.
Skills/Experience
* Legal experience either from a law degree or work experience
* Previous experience in claims handling
* Attention to detail
* Exceptional organisation skills
* A keen problem solver
* Inquisitive and have the ability to investigate further when needed
Are you looking to start or continue your career in a fast growing legal firm? Click Apply and let's have a chat